Telemarketing

Based in London and FSA approved to cater for the increasing use of the telephone in direct marketing, Response, Analysis & Mailing has created one of the fastest growing call centres in the business.

Our dedicated lines can be manned for clients 24 hours a day, 364 days a year. Callers can be answered with a client's name and our highly trained operators work to a tightly defined on-screen script to achieve the best possible result from every call.

Whether campaigns are inbound, such as handling response to a mailing or advertisement, or an outbound programme of research, sales or promotional calls, campaign fulfilment starts with a briefing session with the client. Objectives are discussed and agreed and the response script is constructed to meet them. A bespoke system will be established to make sure that all enquiries are logged, processed and then entered into the database for immediate attention.

We offer a flexible range of telephone call options - live answering or automated call handling, Telemarketing Numbers (0800, 0845, 0870 etc.), or Standard Tariff Numbers, which will be dedicated to your campaign.

Our QAS (Quick Address System) and on-line PAF (Post Office Address File) search facility ensure the consistency and accuracy of keyed information reaching the database.

Our systems allow operators to collect additional in-depth information, enabling us to automatically include additional relevant information into fulfilment packs and to create a full profile of every contact. We have both power and predictive dialing ,voice recording and hot key transfer facilities plus auto efax

Response Analysis & Mailing has been fulfilling campaigns for years. We know the importance of a fast and accurate response to callers. And we know the importance of fast and accurate reporting of campaign results.

Quality is as important to us as quantity, we have an experienced team of Quality Supervisors who monitor both operator and technical performance

For more please contact Response Analysis and Mailing or call 020 8880 8140.

All photos used are taken in our offices and of our own staff.